Return Policy

About returns

If you are not 100% satisfied with your purchase, you can return your products and receive your money back through your original payment method or store credit. This will only happen if you return the item within 14 days of the goods being received. Goods returned must be in perfect original saleable condition with all tags attached. You can complete this process via our return portal page: https://yutedreams.com/a/returns. If a refund is provided, you will either be refunded via store credit or through the original payment method you provided, depending on what option you choose through our return portal. You will only be issued a refund once we have received your order. If you do not receive a returns form, please get in touch with us via email at info@yutedreams.com.

 

Do we offer free shipping on returns?

We do not offer free returns on domestic or international orders, and you are responsible for any return shipping charges, except for returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post.

 

About Exchanges

Due to the limited availability of our products, we cannot hold stock for exchanges. If you wish to exchange your item, you can return the original purchase in accordance with this policy and, subject to availability, submit a new order online.

 

Non-refundable items

Due to the risk involved in refunding Gift cards, Gift cards will not be refundable.